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I'm having an issue in several systems where the user-defined reports seem to disappear. These are the reports created in NL > Settings > Report Settings. I can see all the reports in Database Mainten...

Created byPaul Timms15:39 29 Jun 2018

13:00 2 July 2018
Dejan R.

The invoice comes without an original invoice in pdf form

Hi! I have one customer using e-invoice for purchase invoices and he noticed that some invoices from his insurance company (Folksam) comes without pdf invoice. He receives two different invoices from...

Created byChristian11:57 19 Jun 2018

09:15 27 Jun 2018
Christian

Item Status is not working consistently

Hi, I have a client reporting some issues with Item Status. One item is reporting that it is not on any orders yet it is clearly on an order and the delivery is created and the system is seeing 2 in...

Created bywdinzey@dpdsoftware.ca02:50 19 Jun 2018

10:19 20 Jun 2018
Tomas J.

how to change Standard ID for a user

I had a standard ID ak@... asigned to the user AD, now I would like to change it to ad@... for the user AD. I have changed the Standard ID in the Persons register and validated it via the correspondin...

Created byAldevinas Katkus16:23 6 Jun 2018

15:46 19 Jun 2018
Pijus Juodis

Background Tasks - not working in current 8.4?

I have a customer who's current live version 8.4 2017-11-25 and runs a Background Task TimedMn every 120 seconds correctly. I am testing the version 8.4 2017-05-14 (Build 707) to overcome a critica...

Created byJulia Underwood11:37 15 Jun 2018

16:28 16 Jun 2018
Julia Underwood

SMTPS (deprecated)

In 8.4, I can see in SMTP Settings that the SMTPS box has something written after it, off the screen. In HAL, it is named "SMTPS (deprecated)". What is the reason for it being deprecated, and if it is...

Created byPaul Timms18:06 31 May 2018

16:10 12 Jun 2018
Tayla

Excel remains open as a background process

On Windows, if you run a report to Excel, then close Excel, it still runs as a background process. If you've run lots of reports to Excel, your machine will slow down as each Excel process uses up mem...

Created byPaul Timms17:11 1 Jun 2018

14:00 4 Jun 2018
Giuseppe L.

User Login in 8.4 User or Email

In SERP 8.4 users can login with either old user/password or standardid/password. But when application starts login window allways shows email as first choice and user must change to their user name....

Created byGastón Salomone03:56 15 May 2018

18:04 31 May 2018
Paul Timms

THREAD(2) unexpected error from select()

Hi I have a customer that is getting the following line in the log, which brings the server to a standstill and stops work altogether. 2018-05-21 14:47:54 /THREAD(2) unexpected error from select(...

Created bySanjay Parbhoo22:42 21 May 2018

15:13 22 May 2018
Tayla

external gateway doesn't start

Our hosting provider updated linux kernel and an external gateway does not start anymore. Current OS: CentOS Linux 7.3.1611 Kernel Linux 2.6.32-042stab128.2 on x86_64 We are checking if the gateway s...

Created byAldevinas Katkus07:52 20 Apr 2018

08:20 14 May 2018
Aldevinas Katkus

Exports result in empty files

Hi One of our clients reported an issue where exports saved to the client machine results in a file of 0 bytes. I've had a similar problem to this before at other clients. Additionally they report ...

Created byCozatec Global User11:38 9 May 2018

16:33 11 May 2018
Omar Dottin

Optional Features>>Performance

Hi I'm trying to find exactly what the purpose of the 2 fields: 1. Internet Request Threads 2. HTTP Server Threads are in moodules>>system>>settings>>optional features. I could not find any mention o...

Created byCozatec Global User11:50 9 May 2018

14:34 10 May 2018
Ester J.

Auto-update of clients failed after upgrading 8.4

Last night I upgraded our 8.4 from 2018-01-26 to 2018-03-21. When logging in with a Windows client, it told me a newer version was available and that it was a required update, which is odd since the d...

Created byPaul Timms11:59 1 May 2018

13:05 8 May 2018
Paul Timms

Web Paypal Integration

Hi I would like to know if its possible to setup webshop so that customers can log on and pay outstanding invoices via paypal or other method? Thanks Sanjay...

Created bySanjay Parbhoo13:17 30 Apr 2018

10:38 4 May 2018
Tayla

Edit Field Settings

Are there any instructions on how to use this feature? I can edit field settings in some windows but not others, e.g. I can edit in Orders but not in Contacts. Is it possible to apply to a different ...

Created byPaul Timms23:32 30 Apr 2018

17:41 3 May 2018
Paul Timms

failed mark text-backup as complete

At night the client's server (on premises, Windows) was doing a backup and the server was not started in the morning.CLient had to restart the server via Mystandard. As far as I understand the server ...

Created byAldevinas Katkus13:10 19 Apr 2018

12:32 20 Apr 2018
Aldevinas Katkus

Android Client

Regarding this Android Client that is currently (2018.04.17) in the Google Play Store (UK), 1 - Which versions will this work with? 2 - Will it work with customers who have have halcust files? 3 -...

Created bySanjay Parbhoo11:13 17 Apr 2018

11:13 20 Apr 2018
Sven Karuse

D4IndexDelete crash issue

We are seeing an issue on a 8.3 client that causes a crash and forces a restart of the server when triggered. The log starts with: key: 12,28 01314F5256630001080BC700|0041747461636832566300FFFFFFFF0...

Created byNeil19:59 19 Apr 2018

08:28 20 Apr 2018
Pijus Juodis

Data integrity issue leading to clients asking if they can trust SERP

Last Friday a client needed to credit an invoice because they wanted to add an important comment to it before sending the invoice off. In keeping with the concepts of credit a "delivery" do a "return...

Created bywdinzey@dpdsoftware.ca17:35 17 Apr 2018

20:25 18 Apr 2018
wdinzey@dpdsoftware.ca

Unlicensed user is logged in

Hello, Customer on version 8.1 30-06-2016, windows server & clients Since three days back,Users started to receive a message while trying to login "One unlicensed user is logged in. You may not log...

Created byStd Accounts Test08:53 12 Apr 2018

21:27 17 Apr 2018
Sanjay Parbhoo

Del qty and Del Ok on Sales Oder giving trouble.

Hi, Hoping someone can point me to a way to fix this. My client created a Drop ship order. 1) They went SO -> PO -> Ship Notification (they always create the SN from the PO) 2) Everything is okay'e...

Created bywdinzey@dpdsoftware.ca18:46 25 Mar 2018

21:24 17 Apr 2018
Sanjay Parbhoo

Stopping a client from being able to change the record number

Hi, I am wondering if there is a setting or action that can be use to prevent all users from being able to set the record numbers being saved based on the valid number series. I had a client accide...

Created bywdinzey@dpdsoftware.ca16:57 16 Apr 2018

16:28 17 Apr 2018
Sanjay Parbhoo

The client loses contact with the server

Hi! After I updated to latest ERP 8.4 for a customer they now got a problem that occurs dayli. The client loses contact with the server! Has anyone else experienced this? What can be the problem? Be...

Created byChristian09:04 6 Apr 2018

07:27 13 Apr 2018
Christian

Webshop

8.3 We are working on a website for a client and have come across a strange issue. After login is completed successfully, the login page remains. We can see that it was successful because the login...

Created bySanjay Parbhoo17:59 9 Apr 2018

14:45 11 Apr 2018
Agnieszka Klimkiewicz

Installation of SSL certificate

Hi Does anyone have any documentation or instructions on how to install an SSL certificate in SERP Thanks ...

Created bySanjay Parbhoo12:20 11 Apr 2018

14:40 11 Apr 2018
Paul Timms

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