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Server 2019 error code

Anyone who is running Hansaworld version 8.5 on Windows server 2016 or 2019. Am getting an error message saying not enough memory. Application shutdown. ...

Created byHANSA-INTEGRITY BUSINESS SOLUTIONS IBS19:29 24 Mar 2022

11:21 4 Apr 2022
Jennifer

Thread error

We recently had this error in the log followed by the Hansa server crashing. Does anyone know what this could mean? /THREAD(31) out of file-descriptors...

Created byVaughan Data Systems11:18 4 Jan 2022

238

11:19 4 Apr 2022
Lee D Papworth

Periodic Customer Statement coming out blank.

Version: 8 5 2022 02 02 Build: 85420832 SAF Demo Has anyone experience this : Sales Ledger >> Forms >> Periodic Customer Statement >>Sales Ledger >> Forms >> Periodic Customer Statement >> Media...

Created byABS Support15:20 31 Mar 2022

18:59 3 Apr 2022
ABS Support

Textbackup Not Importing Successfully

Hi, We have a client whose text backup is not importing successfully. We have tried both on their current version and the latest version 2022-02-08.with and without halcust as they have customisation...

Created byLilian Wanyoike18:55 17 Feb 2022

07:05 30 Mar 2022
Lilian Wanyoike

Data Stack is full

I am getting occasional system crashes when my customer is oking an invoice. Version 8.1 2016-03-31 It happens to different people. Can go days without any issues. So very hard to track the cause. H...

Created byLee D Papworth11:30 20 July 2017

10:05 8 Mar 2022
Lee D Papworth

Windows 11 support

Do we officially support Windows 11? If yes, from which version/build is that supported? If no, do we know when (roughly) we can expect that?...

Created byDavid Smerdel10:17 13 Jan 2022

16:28 7 Feb 2022
Aldevinas Katkus

Date format in imported Sales Orders

Hi We have an automated import of sales orders that works fine except every 10 to 14 days, we get the issue where the dates on the orders are incorrect. Restarting the server seems to fix this. ...

Created bySanjay Parbhoo15:24 25 Jan 2022

10:24 1 Feb 2022
Aldevinas Katkus

ImportIntoText() equivalent for Area

I cannot find an equivalent for ImportIntoText() for areas. Is there one? I am importing a tab separated text file and one of the columns may be longer than 255 chars. I need to import it into Notepa...

Created byAldevinas Katkus16:44 17 Jan 2022

17:31 27 Jan 2022
Aldevinas Katkus

Business Alerts-->Approval Rules -->notification Email

Hi, In business alerts module, there is an option to send alert via email. we have setup external emails for periodic statements and they are working okay. We created notification type for busine...

Created byLilian Wanyoike10:38 21 Jan 2022

17:14 24 Jan 2022
Simone M.

SMTP Error

A customer who recently updated has this issue: 2021-10-23 09:26:20 SYSTEM Sending Email from Bob Southwell 2021-10-23 09:26:20 /THREAD(4) SMTP connecting to 127.0.0.1:12000 2021-10-23 09:26:21 /THRE...

Created byKate Kaufmane12:37 2 Nov 2021

14:24 12 Jan 2022
Anna Lasko

client tries to update to the wrong version

On startup of a client it shows a message to update to a newer version even though both server and the client are the same build 8.5 2021-11-02 (build 85420021). If I click "update now" then it says ...

Created byAldevinas Katkus18:40 6 Jan 2022

09:30 7 Jan 2022
Zilvinas Suliauskas

Very slow saving of goods receipts

In recent versions, OKing and saving a goods receipt is very slow, and locks up all clients for several seconds. This is due to a new function called UpdateGoodsReceiptsAvailQty, which attempts to upd...

Created byPaul Timms16:29 1 Oct 2021

103

13:36 30 Dec 2021
Aldevinas Katkus

agreement module

Hi! We have been using the agreement module for many years and still we have the "bug" that payment terms is empty when we make invoices from agreement. Then I have manually to fill it in for every i...

Created byChristian14:21 3 Nov 2021

14:24 27 Dec 2021
Aldevinas Katkus

Error during Exporting all record causes backup to fail.

An error when exporting old records is causing the nightly backup to fail. Sounds like something happened on the 20th to cause this. Is there a way to resolve this? The have been running all week a...

Created bySanjay Parbhoo18:24 24 Nov 2021

18:10 23 Dec 2021
Sanjay Parbhoo

Error -42 when trying to open SERP on Mac OS

Such info appears for all clients on Mac, when they try to open the Standard ERP application (in this case renamed to "Medicavera"): https://www.dropbox.com/s/t5uli5x33aoovc7/28755-211221-01-pict1.pn...

Created byPiotr Wycichowski20:17 21 Dec 2021

19:56 22 Dec 2021
Piotr Wycichowski

One year data loss on TB import

We have a strange issue with our client which we have tried to upgrade from 8.5 2020-01-07 (build 85330524) to 2021-11-24 build 85420172: Fiscal Years setting lost its last line, year 2021 (first line...

Created byAldevinas Katkus07:39 22 Dec 2021

16:01 22 Dec 2021
Aldevinas Katkus

automatic update of clients stopped working

Automatic client version update stopped working in recent versions (July-August 2021?). We get an error message "File download failed" in the client. Hansa.log: 2021-09-09 15:01:47 8.5 2021-07-30 (bui...

Created byAldevinas Katkus14:06 9 Sep 2021

13:30 22 Dec 2021
Anna Lasko

HansaWorld is not affected by CVE-2021-44228 vulnerability

We and our software are not affected by this security bug, because we do not use Java for our own or our customers installations. RCE CVE-2021-44228 is a very serious vulnerability that may affect alm...

Created byGiedrius Kurlavicius07:16 20 Dec 2021

Windows Server Install

Hi I have updated a client system running Windows to version 8.5420023 coming from 8.5330533. There is a windows server and 3 client pc's running Hansa. Before update all clients never had an issue t...

Created by18:47 7 Dec 2021

00:26 15 Dec 2021
Carolina Valentino

VAT Submission

Unable to file VAT submission with error "Refreshing access token failed". Nothing has changed from when it worked previously. Any ideas please?...

Created by21:38 30 Nov 2021

13:55 3 Dec 2021
Anna Lasko

Attaching files causes hanging

Hello, I have a customer facing a problem when attaching an external file (pdf for example) to any record in SERP, the system hands on server and all other clients, the file size is few MBs, is there...

Created byIbrahim Bashir06:59 25 Nov 2021

13:29 27 Nov 2021
Ibrahim Bashir

Release Note, wrong dates

Hi, there are wrong dates on latest Release Note (it starts: Standard ERP 2019-07-15 is...) Can you fix it as soon as possible, before we`ll send it to customers who asks for it Thank you for adva...

Created byUlla Väistö08:49 23 Nov 2021

11:34 25 Nov 2021
Anna Lasko

SetImportCodePage results in wrong chars

v 8.5 2021-08-28 (build 85400018) I have a text file where I have "Röd stone" (I guess this text is in Danish language) which is imported as "R?d stone" even though I have a SetImportCodePage("UTF...

Created byAldevinas Katkus11:18 18 Nov 2021

15:59 19 Nov 2021
Aldevinas Katkus

SendM4Message server socket invalid or closed

Hi, My customer had a clients get this message and disconnect at the exact same time, 11 a.m. The message was "SendM4Message server socket invalid or closed". What does this message mean? /Sanjay...

Created bySanjay Parbhoo17:55 26 May 2021

13:35 17 Nov 2021
Aldevinas Katkus

EORI number

Is there a place in Hansa to enter an EORI number? Seems like a standard requirement for exporting but I cannot see it anywhere...

Created byVaughan Data Systems15:09 4 Nov 2021

14:38 12 Nov 2021
Bror-Erik Kotiranta

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