Q&A
Performance Issues >> Log Messges
Sanjay Parbhoo
2-3-22
Operating system: Windows
A big customer is experiencing performance issues.

The following is the in the log (debug-detailed)

2022-02-03 14:51:15 (2) GMH MAINTDEBUG: Hal_TestCall_Symbol_Idle: eapos==-1 currmes:182
2022-02-03 14:51:15 (2) GMH MAINTDEBUG: Do_Report
2022-02-03 14:51:15 (2) GMH CallHal("UserActionLogReport")
2022-02-03 14:51:16 (2) GMH MAINTDEBUG: Hal_TestCall_Symbol_Idle: eapos==-1 currmes:182
2022-02-03 14:51:16 (2) GMH MAINTDEBUG: Do_Report
2022-02-03 14:51:16 (2) GMH CallHal("UserActionLogReport")
2022-02-03 14:51:17 (2) GMH MAINTDEBUG: Hal_TestCall_Symbol_Idle: eapos==-1 currmes:182
2022-02-03 14:51:17 (2) GMH MAINTDEBUG: Do_Report
2022-02-03 14:51:17 (2) GMH CallHal("UserActionLogReport")
2022-02-03 14:51:18 (1) slot 4246888: clear
2022-02-03 14:51:18 (1) slot 4246888: allocated
2022-02-03 14:51:18 (1) slot 4246888: set usage to duringlogin
2022-02-03 14:51:18 (1) slot 4246888: set session to 4073 from DoRegisterAtSV
2022-02-03 14:51:18 (1) Incoming Connection from: 217.75.8.203:16468
2022-02-03 14:51:18 (2) GMH MAINTDEBUG: Hal_TestCall_Symbol_Idle: eapos==-1 currmes:182
2022-02-03 14:51:18 (2) GMH MAINTDEBUG: Do_Report
2022-02-03 14:51:18 (2) GMH CallHal("UserActionLogReport")
2022-02-03 14:51:19 (2) GMH MAINTDEBUG: Hal_TestCall_Symbol_Idle: eapos==-1 currmes:182
2022-02-03 14:51:19 (2) GMH MAINTDEBUG: Do_Report
2022-02-03 14:51:19 (2) GMH CallHal("UserActionLogReport")
2022-02-03 14:51:20 (2) GMH MAINTDEBUG: Hal_TestCall_Symbol_Idle: eapos==-1 currmes:182
2022-02-03 14:51:20 (2) GMH MAINTDEBUG: Do_Report

2022-02-03 14:51:20 (2) GMH CallHal("UserActionLogReport")
2022-02-03 14:51:21 (2) GMH MAINTDEBUG: Hal_TestCall_Symbol_Idle: eapos==-1 currmes:182
2022-02-03 14:51:21 (2) GMH MAINTDEBUG: Do_Report
2022-02-03 14:51:21 (2) GMH CallHal("UserActionLogReport")
2022-02-03 14:51:22 (2) GMH MAINTDEBUG: Hal_TestCall_Symbol_Idle: eapos==-1 currmes:182
2022-02-03 14:51:22 (2) GMH MAINTDEBUG: Do_Report
2022-02-03 14:51:22 (2) GMH CallHal("UserActionLogReport")

2022-02-03 14:51:23 (1) LOA MAINTDEBUG: Hal_TestCall_Symbol_Idle: eapos==-1 currmes:271
2022-02-03 14:51:23 (1) LOA MAINTDEBUG: Do_Report

2022-02-03 14:51:23 (1) LOA CallHal("UserActionLogReport")
2022-02-03 14:51:23 (2) requeueing

What do these messages mean?


Reply
2-28-22
Hi Sanjay,
I see this question as open.

Were you able to engage with a PM and sort this out or do you want me to do so?
Please let me know,
Thank you,

Arthur
Reply
Sanjay Parbhoo
3-1-22
Created by12:05 28 Feb 2022
Hi Sanjay, I see this question as open. Were you able to engage with a PM and sort this out or do you want me to do so? Please let me know, Thank you, Arthur
Hi Arthur,

No, I did not engage with a PM. The performance issues are less of an issue at the moment.

I would still like to know what the log messages mean.
Reply
Jennifer
4-4-22
Created bySanjay Parbhoo11:11 1 Mar 2022
Hi Arthur, No, I did not engage with a PM. The performance issues are less of an issue at the moment. I would still like to know what the log messages mean.
Hey Sanjay,

One of our programmers reviewed the log and said it seems that multiple people seem to be running reports or even same report as per log. If these are 'heavy' reports or customised then this is likely the cause.


Jen
Reply
Jennifer
4-25-22
Sanjay any progress on this one?
Reply
Anna Lasko
6-7-22
Sanjay advised it can now be closed
Reply
Leave Comment
You can subscribe to notifications for this post by selecting the 'star' icon on the top right corner of the post.
Back to the list
Latest Posts
Re: Technics>>Settings>>Services Cache
Bror-Erik Kotiranta
Clients have their own cache, and then the server has the shared cache, if you want it kind of black and white. Presense should be there as far as i know...
10:55 7 July 2025
Re: Holding wrong DV
Yavuz Yigiterhan
Hello Paul, That is something only HansaWorld can do. But that would help to understand is that causing the problem and - if so - we fix the issue. Additional information is appreciated. Yavuz...
10:45 7 July 2025