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The second *GATE* on the list of active users

Version 8.5 200707/85342935. We are using external gateway. We have seen only one logged user with code GATE on the list of activer users. Now, somehow a second one appeared on the list, with the sam...

Created byPiotr Wycichowski11:20 28 July 2020

20:29 10 Sep 2020
Swati D.

server stopped with xml error

I have just seen that server (on ASP) stopped after backup: Last lines from the log: 2020-07-29 01:26:34 /THREAD(15) xml problem: expected > 2020-07-29 01:26:34 /THREAD(15) xml problem: end char exp...

Created byAldevinas Katkus12:26 29 July 2020

19:32 10 Sep 2020
Swati D.

HTSCSReqStatusReply

What does the message "The request was timed-out. HTSCSReqStatusReply" mean in hansa.log. A client gets a lot of these messages in the log....

Created byChristoffer Riska19:10 25 Aug 2020

19:31 10 Sep 2020
Swati D.

standardinstall and ASP ip adresses black listed

We cannot download new versions from standardinstall.com because (my guess) ip adress is blacklisted on https://matrix.spfbl.net/: Resolving downloads.hansaworld.com (downloads.hansaworld.com)... 176...

Created byAldevinas Katkus10:28 24 July 2020

22:33 8 Sep 2020
Swati D.

Country VAT Reg. No.

What for is this field? Piotr W. MAQSIMUM...

Created byPiotr Wycichowski16:07 1 Sep 2020

14:46 3 Sep 2020
Carolina Valentino

LOG>>malformed message from a client

Such info I can see from time to time in server's log file. What exactly does it mean?...

Created byPiotr Wycichowski12:44 22 July 2020

14:43 28 Aug 2020
Simone M.

Users getting error You have been disconected by a different user

Hi, I have a customer server recently migrated to 8.5 2020-01-07 version. Because of everybody working from home with some low quality internet/router connection, SERP clients loose connection and tr...

Created byGastón Salomone00:56 19 May 2020

08:04 26 Aug 2020
Aldevinas Katkus

Telephony>>VoIP service providers

When provisioning Asterisk from Standard ERP, I'm just trying to understand how third parties fit into this. 1. What do Vonage provide, and do they have to be used? 2. Does the end user have a choice...

Created byPaul Timms14:04 29 July 2020

13:14 13 Aug 2020
Simone M.

Webshop - redirect HTTP to HTTPS

I've installed an SSL certificate on a system running webshop. I can browse to https://.co.uk and it works. However, if I just go to .co.uk, it opens the non-secure site (http:...

Created byPaul Timms14:53 6 Aug 2020

15:54 11 Aug 2020
Omar Dottin

Check EU VAT Number Button

Hi there, Version 2020-01-07 has a "Check EU VAT Number" button on the contacts. We have checked this out and whilst most countries are fine, we have found a handful of countries that always produce ...

Created by10:31 3 Aug 2020

14:39 11 Aug 2020
Simone M.

Protecting asterisk from hackers

As soon as I have installed asterisk I saw some hackers trying to break in to the system. Can someone recommend some guide to prevent hackers getting in by using bruteforce attacks?...

Created byAldevinas Katkus17:30 27 July 2020

14:36 29 July 2020
Aldevinas Katkus

Different tax rates on sales and purchases

In the UK, new tax legislation has just come in. Specific sales within the hospitality sector can now sell products and services at a reduced rate of 5% VAT, instead of the normal 20% rate. This mea...

Created byPaul Timms11:36 29 July 2020

13:11 29 July 2020
Paul Timms

Telephony>>Generate SSH Keypair

In the PBX Connection screen is a button "Generate SSH Keypair". Where are these created when the button is pressed?...

Created byPaul Timms12:39 23 July 2020

16:30 28 July 2020
Paul Timms

Telephony>>Wrong information in CC for incoming calls

I'm using SERP connected to FreePBX, with a Voipfone SIP trunk. When an incoming call event happens, Communication Centre is not showing useful information in the From and To columns. The From column ...

Created byPaul Timms10:45 22 July 2020

17:25 22 July 2020
Simone M.

Telephony>>Ring sound

Is it possible to change the ring sound for incoming calls when using the SERP SIP client?...

Created byPaul Timms10:36 22 July 2020

17:16 22 July 2020
Simone M.

Telephony>>Supported/recommended audio codecs

Which audio codecs are supported and recommended for the SERP SIP client?...

Created byPaul Timms10:36 22 July 2020

17:15 22 July 2020
Simone M.

REST API >> Get a specific transaction

Hi, Is there a way to get a specific NL Transaction record from the API. I am trying the following but this won't work as Number is not sortable. You get the following message : the sort field ...

Created bySanjay Parbhoo21:35 1 July 2020

08:59 3 July 2020
Sanjay Parbhoo

Stock reservations-cannot create purchase orders

I am trying to follow the manual http://www.hansamanuals.com/main/english/mailnumber___60167/theconf___478/manuals/levelzero___60149/version___85/hwconvindex.htm everything works until at point 9 it...

Created byAldevinas Katkus21:11 23 Jun 2020

13:37 25 Jun 2020
Aldevinas Katkus

Download speed limitations from MyStandard

Dear colleagues, We have been facing for the past year speed download limitations from MyStandard. To be exact - downloading various files from customers servers file manager function (i.e. hansa.hdb...

Created byEberstein Business Solutions11:30 19 Jun 2020

15:31 22 Jun 2020
Pijus Juodis

Can't launch Android client

Hi, We have an issue: 1. Server is located at client side. * Customer can't connect with Android client. Gets message 326 and white screen. For second time application crashes. * I can connect with ...

Created byKatrīne Žunna-Veličko12:17 1 Jun 2020

16:07 5 Jun 2020
Simone M.

Rest and OAuth

Hi, I working on some project and I want to understand how to request Rest API data using OAuth. I only found a webinar related to FlexBI but I need to do develop a custom solution. Is there any exam...

Created byGastón Salomone03:45 20 May 2020

14:59 28 May 2020
Gastón Salomone

DB crash during Stock Rebuild

Customer tried to run rebuild stock maintenance in client server mode and it crashed the database (--skip-free-lists did not help to start the server). Any ideas why this happened? 2020-04-23 12:12:00...

Created byAldevinas Katkus09:14 24 Apr 2020

11:14 20 May 2020
Martins Ebersteins

ProgramType not set

A customer on 8.5, using Windows clients, is often unable to open Standard ERP after botting up their PCs in the morning. The message "ProgramType not set" appears. The only way we've found to resolve...

Created byPaul Timms12:39 10 Dec 2018

08:37 11 May 2020
Aldevinas Katkus

Receipts and payments not reconciling

Standard ERP 2020-01-07 Version 85330525 for Windows A client reports this issue to us, and it can be duplicated on the test system. This issue is with Module > Nominal ledger > Reports > Bank Reconc...

Created byCozatec Global User12:34 24 Feb 2020

14:11 5 May 2020
Michael W.

Problem connecting to smtp office365

The customer can no longer send external emails using the setting it had from older version. After updating to 8.5 (2020-01-07)the serp server doesn't connect to the smtp server. Logfile says: Fail...

Created byBjörn Schwab09:54 20 Mar 2020

144

14:08 5 May 2020
Michael W.

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