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TB.TXT upload to cloud storage
Why is server 8.5 (85330310) trying to upload the text backup to cloud storage? I get this is the log file: 2020-01-05 12:43:35 /THREAD(15) ** Uploading backup ./Backup/TB.TXT to cloud storage ** 202...
Created byChristoffer Riska15:04 5 Jan 2020
41
1
12:38 9 Jan 2020
Pijus Juodis
Invoice Journal Bug
Hello, In the Invoice Journal Report Specification, the Object field supposedly accepts 20 characters, which is the number of characters in the object id. However if the object is stored in Arabi...
Created by19:12 26 Sep 2018
39
4
12:30 9 Jan 2020
Dejan R.
huge record message while importing
We are trying to upgrade within the 8.4 to 8.4 2018-03-21 and got the message in the log: 2018-05-16 09:37:37 (-1) Database set to unsafe (import and maintenance) mode 2018-05-16 09:37:37 (-1) fail...
Created byAldevinas Katkus08:44 16 May 2018
50
3
14:24 3 Jan 2020
Pijus Juodis
System is reporting Inventory usage account Delivery Accrual to be set
Hi, My client could have changed some setting or made some change that when ever they post a delivery charge (plain item) and try to invoice the system is complaining that the Inventory -> Setting _ ...
Created bywdinzey@dpdsoftware.ca22:28 18 July 2018
30
3
22:33 27 Dec 2019
Omar Dottin
Hansa crash when opening mail window
Hi everyone, a customer is getting Hansa crashes when they try to open a record in the mail register. It isn't to do with their user or their client and a reboot doesn't fix it. Does anyone have any i...
Created byVaughan Data Systems17:52 2 Nov 2018
42
3
22:10 27 Dec 2019
Omar Dottin
NL reports not showing on client
After upgrading to 8.4, the custom reports written using NL > Settings > Report Settings have disappeared from the list of reports. I can see them in Database Maintenance > Settings > User Defined and...
Created byPaul Timms19:06 25 Oct 2018
34
3
21:57 27 Dec 2019
Omar Dottin
Nav Centre errors relating to banners
We've had some reports in the last week of strange errors appearing on Windows clients relating to banners. I can't paste screenshots here but one had a script error: URL: https://downloads.hansaworl...
Created byPaul Timms12:24 11 May 2018
65
5
21:49 27 Dec 2019
Omar Dottin
too many concurrent users on startup. Cannot start
I have imported backup from 8.3 to 8.4 and after I quit the app, I cannot login any more (single user mode), I get an error message SString(1629,"Concurrent User limit on server reached. Your client w...
Created byAldevinas Katkus14:35 8 Nov 2018
34
4
21:14 27 Dec 2019
Swati D.
Server running a report, please wait
Since upgrading my customer many months ago to SERP 8.5 (build 85310413) they have been experiencing issues when trying to create deliveries from orders. This is the main maintenance routine they ru...
Created byLee D Papworth17:56 9 Dec 2019
86
10
16:23 27 Dec 2019
Agnieszka Klimkiewicz
how standard ID and Global users work
version 8.5 I have signed in the first company using Standard ID, then I switched to the 5th company and had to login into it using user ID, Standard ID user and password was rejected. The question is...
Created byAldevinas Katkus13:23 6 Dec 2018
32
3
20:40 24 Dec 2019
Swati D.
wrong PDFs attached to the email
Our 2 clients faced with the problem this week: When generating PDF emails (maintenances "open invoice statement" and "Create invoice mails") a few extra PDFs are attached to the email. Those extra P...
Created byAldevinas Katkus15:26 1 Jun 2018
98
12
20:27 24 Dec 2019
Swati D.
issues with exporting
One of our customers is having a problem exporting contacts. Running SERP version 8.4 2018-03-21 When run from the database maintenance->register export we get a no response from network that keeps ...
Created byNeil21:20 2 Oct 2018
34
3
20:24 24 Dec 2019
Swati D.
Client crash when opening activities from task manager
We have a user on 8.5 Windows client, who has several tasks created each day. Tne user opens each task from the task manager, checks it, marks it as done, closes it, then opens the next one. Quite reg...
Created byPaul Timms00:37 8 Nov 2018
42
4
20:20 24 Dec 2019
Swati D.
Mac OS and Multiple Displays
Hi 8.5 Our client has a user with multiple monitors. The login screen is not consistently displayed when she starts the SERP application. She has to quit the application and restart up to 8 times ...
Created bySanjay Parbhoo12:19 7 Oct 2019
16
1
18:04 24 Dec 2019
Omar Dottin
Strange communication error never seen
Hi, My client is getting a message... "Unknown communication protocol violation. Incorrect server or wrong encryption key are possible reasons." Can some please explain what this is? Client is ru...
Created bywdinzey@dpdsoftware.ca22:31 18 July 2018
115
11
23:23 19 Dec 2019
Omar Dottin
Export Login Shortcuts
Hi Does anyone know how to export Client Login Shortcuts from the Client HDB? /Sanjay Parbhoo...
Created bySanjay Parbhoo10:58 1 Mar 2019
28
3
23:43 18 Dec 2019
Swati D.
Concurrent Users multiple logins
Hi, We have a scenario whereby concurrent users are able to log on to the database multiple time from different clients without being logged out from the previous client they logged on to. This aff...
Created by08:02 13 Mar 2019
40
3
23:36 18 Dec 2019
Swati D.
Field Settings
Hello, I am trying to get more information on how to make fields setting work to hide or change label of a field, but not finding information on the functionality. Would anyone have more information ...
Created by13:41 20 Mar 2019
33
3
23:32 18 Dec 2019
Swati D.
NL>>Budget Entry
Is there any information on the Budget Entry register? I have checked manuals and update notes but cannot find anything. A customer has asked about it on the forum....
Created byPaul Timms10:53 15 Mar 2019
27
4
23:20 18 Dec 2019
Swati D.
Shortcusts with version 8.5-2019-03-22
...
Created byTom Björk14:20 8 Apr 2019
53
5
23:00 18 Dec 2019
Swati D.
System pressure error
Hello I noticed in 8.5 04-15 I saw the following message in the log: 2019-05-09 00:02:07 *** Average system pressure in the past 4 days was 17 *** 2019-05-09 04:07:08 System pressure is above allowed...
Created byNeil18:23 9 May 2019
44
2
22:57 18 Dec 2019
Swati D.
SEPA Payments
There seem to be 8 different SEPA Payment file formats in the PL>>Bank Transfer setting. - Is there any documentation on the differences between these? - Which is the most generic format? I require ...
Created bySanjay Parbhoo10:09 10 May 2019
46
6
22:41 18 Dec 2019
Swati D.
APPCRASH on Wondows 10
Hi, I have 2 clients on old 8.1 versions. I can not get the client Aplication to Open. If i Delete the HDB file, and open the Aplication, the File gets created, but no Hansa windows comes up. Fau...
Created by13:44 30 May 2019
74
12
22:32 18 Dec 2019
Swati D.
Stock Movement>Can't create partial movement for a Batch item
Hi, In 8.1 version customer created partial Stock Movements for one batch with R.Extra Costs specified. Now in 8.5 version it doesn't allow to do that. System requires full Batch movement. What i ...
Created byKatrīne Žunna-Veličko16:11 10 May 2019
64
6
21:06 10 Dec 2019
Swati D.
moving attachments to another DB
Is there a simple way to move attachments to another DB without having to renumber attachment records manually? There is an export in DB Maintenance module "Special company backup" which exports, if ...
Created byAldevinas Katkus15:56 27 Sep 2019
32
3
20:58 10 Dec 2019
Omar Dottin
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