Forum - Problem connecting to smtp office365

Problem connecting to smtp office365

Björn Schwab

3-20-20

Operating system: macOS

The customer can no longer send external emails using the setting it had from older version.

After updating to 8.5 (2020-01-07)the serp server doesn't connect to the smtp server.

Logfile says: Failed to connect to smtp server, sleeping for one minute.

We can see from the email queue that the emails stopped after updating.

smtp.office365.com is used

Giuseppe L.

3-20-20

Hello Björn and thank you for reaching out to us with your enquiry.

Please check these settings are as below:

in Module: Mail and Conferences > Settings > Email SMTP server

SMTP adress: smtp.office365.com
Port: 587
Encryption method: STARTTLS

user address: postmaster@mydomain.com
password: your Office365 admin password

best regards,

Giuseppe
HansaWorld Support

Björn Schwab

3-21-20

Encryption method: STARTTLS -> Should that be to check the SSL checkbox?

Giuseppe L.

3-23-20

Hellò Björn,
yes, please tick the SSL checkbox.

Giuseppe
HansaWorld Support

4-1-20

Hi Björn,

Did this work for your customer?
I have a customer in SA with a similar problem.

Thanks

Maricelle

Björn Schwab

4-2-20

Created by20:24 1 Apr 2020

Hi Björn, Did this work for your customer? I have a customer in SA with a similar problem. Thanks Maricelle

No, it is not working

Customer is using the email for sending invoices. Kind of urgent to get somebody to take a look at it.

/Björn

Zilvinas Suliauskas

4-3-20

I got information that there was a bug in 8.5 (2020-01-07). It has been fixed now.
This fix will be available in the upcoming released version of Standard ERP.

4-17-20

Hello,

Has the a new version been published with the fix for this?

Thanks

Maricelle

Zilvinas Suliauskas

4-17-20

Hello Maricelle,

Last comment in the bug report says: "Tested and working in Standard ERP 8.5 2020-03-24 (85331233)"
Currently available version on standardinstall.com is ERP 8.5 2020-03-24 (85331241).

My recommendation would be to test it for yourself before updating version for the customer.

4-24-20

Hi Zilvinas,

I tested in 8.5 2020-03-24 B 241.

I create the email in the users email box, and select 'Sent'. If I check the Email queue register the status is 0 - Queued (and remains on this state).

If I go to Routines>>Maintenance>>Send and Receive email>>Run, the email is then sent out and status changes to 1.

Do I need to change any settings so that it sends the email the first time when I select Sent and Save?

Zilvinas Suliauskas

4-24-20

Hello,

Have you checked hansamanuals.com and training material first?

You can check following setting:
Module Email and Conferences > Settings > Mail and Conference Settings > tick on "Lock and Send emails Automatically"

4-27-20

Hi Zilvinas,

Lock and Send is on. The customer had a different email account and Internal gateway is setup and working. It only stops working when I change the email provider to Office 365.

Thanks

Maricelle

Zilvinas Suliauskas

4-27-20

Hi Maricelle,

Pls check if the mailbox that you are trying to send the mail from is not marked as Postmaster? You can do that in Email and Conferences >> Settings >> Mail and Conference Settings >> Postmaster field

4-27-20

Hi Zilvinas,

It is not listed as Postmaster.

Zilvinas Suliauskas

4-27-20

I asked our PM to test. Will come back to you.

Michael W.

5-5-20

Hi Maricelle

As discussed and tested, the outlook / office 365 SMTP settings are working correctly, as is the send and lock mail functionality

Best regards,

Michael Wyeth

Michael W.

5-5-20

Created byBjörn Schwab09:13 21 Mar 2020

Encryption method: STARTTLS -> Should that be to check the SSL checkbox?

Hi Bjorn

The SSL checkbox must NOT be ticked when using the Office 365 / Outlook SMTP credentials.
Please also ensure that the Office 365 / outlook domain used in the SMTP settings matches the domain of email addresses saved against each person record > Sales tab.

The other details Giuseppe gave you are correct:

SMTP adress: smtp.office365.com
Port: 587

user address: postmaster@mydomain.com
password: your Office365 admin password

Best regards,

Hansaworld Support

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