Forum - Customer Can't Login With Standard ID

Customer Can't Login With Standard ID

Adam Pember

2020-04-07

Operating system: Windows

Version 2020-01-07 build 517.

A customer has reported they cannot log in to Hansa with their Standard ID and only affects one user (the error is "Incorrect user name or password."). They are able to login to MyStandard and doing a password reset does not resolve the problem.

Zilvinas Suliauskas

2020-04-07

Hello,

Is this a new user or existing one (more than 30 days old)?

Pls send users StandardID to me by email: suliauskas@hansaworld.com.
I will check the status and come back to you.

Adam Pember

2020-04-07

Hi Zilvinas,

It's an existing user who has used the system for years. I'll send the details across to you now.

Thanks,

Adam

Zilvinas Suliauskas

2020-04-07

As I can see this email address was not validated yet. I believe this user was using his signature to log in to the previous version of Standard ERP.

I have resent validation email. Pls ask the user to check his mailbox and validate the email address.

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