Customer Can't Login With Standard ID
Adam Pember
2020-04-07
Operating system: Windows
Version 2020-01-07 build 517.

A customer has reported they cannot log in to Hansa with their Standard ID and only affects one user (the error is "Incorrect user name or password."). They are able to login to MyStandard and doing a password reset does not resolve the problem.
Leave Comment
You can subscribe to notifications for this post by selecting the 'star' icon on the top right corner of the post.
Latest Posts
Piotr Wycichowski
Hi! I am not able to run SERP client on Mac (Sonoma), when the folder is outside of Applications. When and why it happens? I know, that some users with the same system haven't such problem. ...
14:54 19 Sep 2025
Piotr Wycichowski
What version of SERP is ready for Tahoe? /Piotr W....
13:55 18 Sep 2025