Q&A
Client Crash
Sanjay Parbhoo
2-6-18
Hi

I have a customer who has 1 client that is crashing approximately 10 times a day. Below is an extract from the client log file.


Can anyone tell me what might be going on?

2018-02-06 10:26:20 MNN connecting to server 3B8F3B50-80954642-F66A7780-98CB0881-6306BBD6
2018-02-06 10:26:20 MNN connecting to server 3B8F3B50-80954642-F66A7780-98CB0881-6306BBD6
2018-02-06 10:26:20 MNN connecting to server 3B8F3B50-80954642-F66A7780-98CB0881-6306BBD6
2018-02-06 10:26:33 MNN SendM4Message GetThreadSendLevel()>0 ac=mpReadPostIDNr old_ac=mpReadPostIDNr
2018-02-06 10:26:33 MNN dumping stack due to SendM4Message GetThreadSendLevel()>0
2018-02-06 10:26:33 MNN --------------------------------------------------
2018-02-06 10:26:33 MNN 0 0x005529A0 - 0x0000000000000000

2018-02-06 10:26:33 MNN 1 0x006F0953 - 0x0000000000000000
2018-02-06 10:26:33 MNN 2 0x006F1489 - 0x0000000000000000
2018-02-06 10:26:33 MNN 3 0x006F14CF - 0x0000000000000000
2018-02-06 10:26:33 MNN 4 0x008425EB - 0x0000000000000000
2018-02-06 10:26:33 MNN 5 0x0084D59D - 0x0000000000000000
2018-02-06 10:26:33 MNN 6 0x00682816 - 0x0000000000000000
2018-02-06 10:26:33 MNN 7 0x008C3053 - 0x0000000000000000
2018-02-06 10:26:33 MNN 8 0x007399F5 - 0x0000000000000000
2018-02-06 10:26:33 MNN 9 0x005EEDFE - 0x0000000000000000
2018-02-06 10:26:33 MNN 10 0x005EEE50 - 0x0000000000000000
2018-02-06 10:26:33 MNN 11 0x005FC57D - 0x0000000000000000
2018-02-06 10:26:33 MNN 12 0x0053C16D - 0x0000000000000000
2018-02-06 10:26:33 MNN 13 0x0053C97F - 0x0000000000000000
2018-02-06 10:26:33 MNN 14 0x7776342B AddClipboardFormatListener - 0x00000000777621C0

2018-02-06 10:26:33 MNN 15 0x77755893 DispatchMessageW - 0x0000000077754FE0
2018-02-06 10:26:33 MNN 16 0x77755222 DispatchMessageW - 0x0000000077754FE0
2018-02-06 10:26:33 MNN 17 0x77754FF0 DispatchMessageW - 0x0000000077754FE0
2018-02-06 10:26:33 MNN 18 0x00514662 DispatchMessageW - 0x0000000077754FE0
2018-02-06 10:26:33 MNN 19 0x00516FA1 DispatchMessageW - 0x0000000077754FE0
2018-02-06 10:26:33 MNN 20 0x0060A2AE DispatchMessageW - 0x0000000077754FE0
2018-02-06 10:26:33 MNN 21 0x0060A7C5 DispatchMessageW - 0x0000000077754FE0
2018-02-06 10:26:33 MNN 22 0x006F0F23 DispatchMessageW - 0x0000000077754FE0
2018-02-06 10:26:33 MNN 23 0x006F1489 DispatchMessageW - 0x0000000077754FE0
2018-02-06 10:26:33 MNN 24 0x006F14CF DispatchMessageW - 0x0000000077754FE0
2018-02-06 10:26:33 MNN 25 0x008425EB DispatchMessageW - 0x0000000077754FE0
2018-02-06 10:26:33 MNN 26 0x0084D59D DispatchMessageW - 0x0000000077754FE0
2018-02-06 10:26:33 MNN 27 0x00682816 DispatchMessageW - 0x0000000077754FE0
2018-02-06 10:26:33 MNN 28 0x008C3053 DispatchMessageW - 0x0000000077754FE0
2018-02-06 10:26:33 MNN 29 0x007399F5 DispatchMessageW - 0x0000000077754FE0
2018-02-06 10:26:33 MNN 30 0x0073EDEB DispatchMessageW - 0x0000000077754FE0
2018-02-06 10:26:33 MNN 31 0x0073FCE8 DispatchMessageW - 0x0000000077754FE0
2018-02-06 10:26:33 MNN 32 0x005F5E11 DispatchMessageW - 0x0000000077754FE0
2018-02-06 10:26:33 MNN 33 0x005FE8FC DispatchMessageW - 0x0000000077754FE0
2018-02-06 10:26:33 MNN 34 0x00756CC5 DispatchMessageW - 0x0000000077754FE0
2018-02-06 10:26:33 MNN 35 0x0053C69A DispatchMessageW - 0x0000000077754FE0
2018-02-06 10:26:33 MNN 36 0x0053C937 DispatchMessageW - 0x0000000077754FE0
2018-02-06 10:26:33 MNN 37 0x7776342B AddClipboardFormatListener - 0x00000000777621C0
2018-02-06 10:26:33 MNN 38 0x77755893 DispatchMessageW - 0x0000000077754FE0
2018-02-06 10:26:33 MNN 39 0x77755222 DispatchMessageW - 0x0000000077754FE0
2018-02-06 10:26:33 MNN 40 0x77754FF0 DispatchMessageW - 0x0000000077754FE0
2018-02-06 10:26:33 MNN 41 0x00514662 DispatchMessageW - 0x0000000077754FE0
2018-02-06 10:26:33 MNN 42 0x005361C2 DispatchMessageW - 0x0000000077754FE0
2018-02-06 10:26:33 MNN 43 0x0053E193 DispatchMessageW - 0x0000000077754FE0
2018-02-06 10:26:33 MNN 44 0x004F1165 DispatchMessageW - 0x0000000077754FE0
2018-02-06 10:26:33 MNN --------------------------------------------------
Reply
Tayla
2-8-18
Hi Sanjay,

What version is the customer using?

Have you tried downloading a new client from MyStandard for this user?

Is it only this client? Do they have other clients that are not having any issues?


Kind Regards,
Tayla
Reply
Sanjay Parbhoo
2-8-18
Created byTayla12:38 8 Feb 2018
Hi Sanjay, What version is the customer using? Have you tried downloading a new client from MyStandard for this user? Is it only this client? Do they have other clients that are not having any issues? Kind Regards, Tayla
Hi Tayla

Thanks for your reply.


The customer is on version 8.2.

No I have not tried this as they client it self is ok when its working.

Yes, it seems its only this client who is getting this message.

I was hoping you would give me an explanation of what the log file messages mean.

Best regards,
Sanjay
Reply
Sanjay Parbhoo
2-8-18
Hi Tayla

I should be more specific I think.

Do you know what these 2 lines mean? And what could cause them?


2018-02-06 10:26:33 MNN SendM4Message GetThreadSendLevel()>0 ac=mpReadPostIDNr old_ac=mpReadPostIDNr
2018-02-06 10:26:33 MNN dumping stack due to SendM4Message GetThreadSendLevel()>0


Thanks

Sanjay
Reply
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