Forum - flds2>arp->fldcount Server error

flds2>arp->fldcount Server error

Support

5-14-18

Hello.

My client is currently running on SERP 8.3 2017-07-16 (build 83250800) on Linux.

A few days ago, the server began to act strangely by being slow, not allowing the search function or the "Ctlr + Enter" function to work, and preventing the creation of new invoices.

Currently, if they attempt to open any invoice, the client shuts down and the this error appears: "flds2>arp->fldcount". In more Detail:

...
2018-05-14 12:36:01 (1) CallHal("CallTXIdleTasks")
2018-05-14 12:36:11 (1) Checking updateclients for client autoupdate information
2018-05-14 12:36:18 (4) KBK flds2>arp->fldcount .

I have setup a test database on my computer, and the error as a window. The log shows

2018-05-14 13:37:35 (-1) /THREAD(4) WaitForAnswer() returning
2018-05-14 13:37:59 (3) CallHal("CallTXIdleTasks")
2018-05-14 13:39:02 (3) ADMIN PushButAfter ErrorClass hal:

What does this error mean? And how can i Resolve?

Giuseppe L.

5-16-18

Good morning Support and thank for reaching out to us with your enquiry.
We are not aware of such a malfunction on 8.3 and to be more helpful we need to investigate for your specific case.
It appears the customisation could interfere with the base register (flds2>arp->fldcount), but it's pretty impossible to figure out with so small information.

We will take charge of your report and come back to you.

Best regards,

Giuseppe
HansaWorld Support

Support

7-23-18

Created byGiuseppe L.09:22 16 May 2018

Hello Giuseppe;

We were able to re-install the Cloud Node by running some commands provided to us by Tomas. This was so that it could update some files and and start running again.

This resolved most of the issue and allowed us to work on the customization we had done to resolve the issue fully.

Thank you very much for your help.

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