Implementation questions
Missing hct error
11-9-20
Operating system: macOS
Customer copies a zipped client to a new machine.


Tries to open the client, gets the message that the hansa.hct file is missing from the hob folder - although it is in the folder. It is possible to run the client by double-clicking the .hdf file, but not from the main application icon.


What's wrong?
Reply
11-9-20
85 200914, Build 85343822
Reply
Paul Timms
11-11-20
Did they extract the zip first? I don't think it's possible to run it directly from inside the zip folder.
Reply
11-13-20
Hi Paul

Yes, they extracted from the zip first. This error also happens when you copy a client, whether zipped or not, from one Mac to another. I'm looking at Dejan's latest post, and assuming that this is what is happening.


Reply
Dejan R.
11-20-20
Hi,

can you please try to reinstall the client from MyStandard or www.standardinstall.com? As you mentioned maybe it's related to MacOS client issue: https://partners.hansaworld.com/forum/viewmessage/13/3376
Reply
Leave Comment
You can subscribe to notifications for this post by selecting the 'star' icon on the top right corner of the post.
Back to the list
Latest Posts
Received External E-mail without proper attachments
Piotr Wycichowski
Hi, Some incoiming external e-mails, like invitation for scheduled Zoom meeting, comes with special attachement .ics to create an event in calendars. When such e-mail is received by SERP mail syste...
15:43 12 Sep 2025
Use External Mail Software
Piotr Wycichowski
Hi, I checked option "Use External Mail Software" in setting "Mail and Conferences Settings" in module "Mail and Conferences". When I create an invoice email I have a ...
17:38 8 Aug 2025