Implementation questions
Problems with PDFs received as rubbish text
8-26-20
Operating system: macOS
Customer runs on Mac server, Mac clients. Latest v8.5. Catalina.

Emails being sent out are seemingly randomly received by customers with the PDF coming out as a very long set of random text, rather than the PDF.

It seems that the same email sent several times to the same address eventually came through as a readable version.

It is not specific to one recipient, it seems to happened to at least three different recipients today.

If I duplicate the original email, copy across the attachment and send to myself, the PDFs have come through fine in all attempts.

Has anyone else seen this, and are there any ideas?
Reply
Carolina Valentino
9-4-20
Hi, are the recipients email, microsoft accounts ? i have a very similar situation but only with microsoft accounts
Reply
Swati D.
9-10-20
Hi Stephen

Its in the queue for the programmer to fix.

Swati 2020.09.10
Reply
9-22-20
Reply
Simone M.
10-30-20
Hi,
I've just checked again and currently this bug is still in the programmer's queue.
Reply
10-30-20
Created bySimone M.17:28 30 Oct 2020
Hi, I've just checked again and currently this bug is still in the programmer's queue.
The bug is fixed
Reply
Leave Comment
You can subscribe to notifications for this post by selecting the 'star' icon on the top right corner of the post.
Back to the list
Latest Posts
Received External E-mail without proper attachments
Piotr Wycichowski
Hi, Some incoiming external e-mails, like invitation for scheduled Zoom meeting, comes with special attachement .ics to create an event in calendars. When such e-mail is received by SERP mail syste...
15:43 12 Sep 2025
Use External Mail Software
Piotr Wycichowski
Hi, I checked option "Use External Mail Software" in setting "Mail and Conferences Settings" in module "Mail and Conferences". When I create an invoice email I have a ...
17:38 8 Aug 2025