Forum - crash while doing nothing

crash while doing nothing

Aldevinas Katkus

5-23-17

I did nothing and the application crashed (single user).
Before the crash the windows of SERP were blinking every ~12 seconds, I tried to record the video of that. After recording the video a minute or two passed and the application crashed. I have 2 languages english and lithuanian. I haven't noticed any language change on the interface, though it looks like the application is in the loop of changing GUI languages.
I have no idea how to report it.

2017-05-23 10:56:00 8.3 2017-03-27 (build 83250600)
..

2017-05-23 10:56:01 *** RELOAD UI FULLY ***

2017-05-23 11:14:10 AD *** RELOAD UI FULLY ***
2017-05-23 11:14:10 AD *** RELOAD LANGUAGES ***
2017-05-23 11:14:10 AD activate language ENG
2017-05-23 11:14:10 AD activate language ENG done
2017-05-23 11:14:10 AD activate language LIT
2017-05-23 11:14:10 AD activate language LIT done
2017-05-23 11:14:13 AD *** RELOAD UI FULLY ***
2017-05-23 11:14:13 AD *** RELOAD LANGUAGES ***
2017-05-23 11:14:13 AD activate language ENG
2017-05-23 11:14:13 AD activate language ENG done
2017-05-23 11:14:13 AD activate language LIT
2017-05-23 11:14:13 AD activate language LIT done

2017-05-23 11:14:20 AD *** RELOAD UI FULLY ***
2017-05-23 11:14:20 AD *** RELOAD LANGUAGES ***
2017-05-23 11:14:20 AD activate language ENG
2017-05-23 11:14:20 AD activate language ENG done
2017-05-23 11:14:20 AD activate language LIT
2017-05-23 11:14:20 AD activate language LIT done

Dejan R.

5-29-17

Hello Aldevinas,

I consult with my colleagues and non of us ever saw similar issue.
"Blinking" happend only once, or every time you are using SERP? I would like to ask you, if you can send us log file.

Aldevinas Katkus

5-29-17

Created byDejan R.11:37 29 May 2017

Hello Aldevinas, I consult with my colleagues and non of us ever saw similar issue. "Blinking" happend only once, or every time you are using SERP? I would like to ask you, if you can send us log file.

Blinking happens every time starting up the program. After some number of blinks it crashes.
I have sent the hansa.log and the HANSA.HDB to our PM. He could not repeat it.

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