Account Reconciliation > Reconciled Balance
Sanjay Parbhoo
2-5-20

Hi

We have a customer for whom the reconciled balance on the account reconciliation window is incorrect.

How can we run a report to see what that reconciled balance is made up of?
How can the reconciled balance be reset?

Thanks




Kuda Chanengeta
2-7-20
Hi Sanjay,

Can you run the unoked records report in the technics module just check if the customer unoked some already reconciled payments. As for resetting the reconciled balance, an export/import should fix that. I am currently checking for any report that can give us the make up of the reconciled balance.

Regards
Sanjay Parbhoo
2-10-20
Created byKuda Chanengeta04:31 7 Feb 2020
Hi Sanjay, Can you run the unoked records report in the technics module just check if the customer unoked some already reconciled payments. As for resetting the reconciled balance, an export/import should fix that. I am currently checking for any report
Thanks Kuda

Are you sure an export import recalculates the reconciled balance? Where is that figure stored?

The account reconciliation report should really do this but you will find that it does not.
Kuda Chanengeta
2-11-20
Created bySanjay Parbhoo12:10 10 Feb 2020
Thanks Kuda Are you sure an export import recalculates the reconciled balance? Where is that figure stored? The account reconciliation report should really do this but you will find that it does not.
Hi Sanjay

Yes, export import recalculates reconciled balance, I'm not sure which support register it is in, but this support register is not updated if users unok reconciled payments which deletes GL transaction of the payment.
Leave Comment
You can subscribe to notifications for this post by selecting the 'star' icon on the top right corner of the post.
Back to the list
Latest Posts
Yavuz Yigiterhan
More explanation @Paul: When the issue occurs, should see if restarting presence or lookup helps. If so - that is the issue and should be sorted. First need to ensure that that is the issue...
07:18 2 July 2025
Arzu Erdogdu
Hello! You can mark it as closed as option. If document is connected with other documents you can not delete it so you will not be able to delete PO, as you will not be able to remove Goods receipt...
09:29 13 Jun 2025