Forum - APPCRASH on Wondows 10

APPCRASH on Wondows 10

5-30-19

Hi,

I have 2 clients on old 8.1 versions.
I can not get the client Aplication to Open.
If i Delete the HDB file, and open the Aplication, the File gets created, but no Hansa windows comes up.

Fault bucket 1944082736660095606, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Standard ERP.exe
P2: 8.0.0.0
P3: 56704370
P4: USER32.dll
P5: 10.0.18362.1
P6: 8ffe0f7f
P7: c0000005
P8: 00041846
P9:
P10:

Please help?

Reino

Sanjay Parbhoo

5-31-19

Hi Reino

If I remember correctly this was a bug and what worked for me was changing the name of the exe file. Addig a 1 for example.

Andreas Styrnell

5-31-19

Hi,

You can change name of StandardERP.exe every time before starting. Or rightclick StandardERP.exe, properties, and set to run in compability mode for Win7.

//Andreas

5-31-19

Hi there,

This Problem started After the Big Windows 10 Update in October 2018. Upgraded most of my Clients and they are running fine on the new versions, BUT.

I changed the Same, and Run it in Compatibility for Windows 7 and 8, Now luck.

Problem signature
Problem Event Name:    APPCRASH
Application Name:    StandardERP.exe
Application Version:    8.0.0.0
Application Timestamp:    56c3240f
Fault Module Name:    USER32.dll
Fault Module Version:    10.0.18362.1
Fault Module Timestamp:    8ffe0f7f

Exception Code:    c0000005
Exception Offset:    00041846
OS Version:    10.0.18362.2.0.0.256.48
Locale ID:    7177
Additional Information 1:    2beb
Additional Information 2:    2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3:    8b29
Additional Information 4:    8b297a3d0d8118186ed04b7aebd72a1b

Reino

Martin A.

5-31-19

Hi Reino,

Did you try to rename the .exe as suggested above?

Best regards,
Martin Arnbom

5-31-19

Hi Martin, Yes,

I renamed.

And I ran it in Compatibility.

Reino

Martin A.

6-3-19

Created by16:15 31 May 2019

Hi Martin, Yes, I renamed. And I ran it in Compatibility. Reino

Hi Reino,

Great.

BR,
Martin

6-6-19

No Martin, You misunderstood, I ran it every way i could, it still Crashes.
REino

Paul Timms

6-6-19

Which version of 8.1 is it? I found that 8.1 2016-08-02 would not run on latest Windows 10, however I took the executable from 8.1 2016-08-30, pasted it into the client folder, and then it worked.

6-7-19

8.1 2016-04-20
R

Martin A.

6-12-19

Hi Reino,

Sorry if I misunderstood.

Please test latest version, if it is a bug in 8.1 version - we will not backport the fix.

Best regards,
Martin Arnbom

6-20-19

@ Martin,

Should we start again?

It is NOT a bug. There is a Windows Update that causes this problem where old versions can not run anymore on windows.

The Client in Question can not upgrade now due to the size of the DB, we will need to wait for the Holiday season so we can shut down for long enough.

For me to support this client, i need to be able to log into their system.

Surely I can not be the only one with this Problem.

Kind Regards

Reino

Swati D.

12-18-19

Hi Reino

Is this issue still outstanding? Generally, if Windows has been updated on a machine you cannot run older versions of the software and need to upgrade. We are now on 8.5 so I am assuming this is resolved?

Can I close the request?

Swati

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