Q&A
The client loses contact with the server
Christian
4-6-18
Hi!

After I updated to latest ERP 8.4 for a customer they now got a
problem that occurs dayli. The client loses contact with the server!

Has anyone else experienced this? What can be the problem? Before in
old version 8.2 it worked fine!

kindly,

Christian
Reply
Giuseppe L.
4-10-18
Hello Christian,
thank you for reporting this anomalous behaviour. Standard ERP 8.4 has been hardly tested and we did not experienced this kind of issues.
To help you in finding the problem and the solution eventually we need more details, like version installed, server version, number of users and a general description of the environment setup.
Please followup testing and reporting us this details.

Kind regards,

Giuseppe
HansaWorld Support
Reply
Christian
4-13-18
Created byGiuseppe L.12:08 10 Apr 2018
Hello Christian, thank you for reporting this anomalous behaviour. Standard ERP 8.4 has been hardly tested and we did not experienced this kind of issues. To help you in finding the problem and the solution eventually we need more details, like version in
Morning Giuseppe!

Customer is running Standard ERP 8.4 2018-01-26 (84201208) and have 3 users.
They have 3 different offices in south of Finland and take contact to my server. They are also running Windows 10.Before update they did not have this kind of problem. I understand this might be hard to figure out, but if no one else has announced this it might be a local problem?


Kindly,

Christian
Reply
Leave Comment
You can subscribe to notifications for this post by selecting the 'star' icon on the top right corner of the post.
Back to the list
Latest Posts
Receipts- Allocating on account amounts to invoices
Lilian Wanyoike
Hi, We have a customer who creates on account receipts against a customer account. Another team is required to allocate these receipts to specific invoice records. Prepayments will not work as t...
15:49 6 Oct 2025
Error 327 Alert hob/hansa.hct is missing
Piotr Wycichowski
Hi! I am not able to run SERP client on Mac (Sonoma), when the folder is outside of Applications. When and why it happens? I know, that some users with the same system haven't such problem. ...
14:54 19 Sep 2025