Hello
In cases like these, HansaWorld recommends installing our cloud node functionality. This will allow the server to be restarted from the MyStandard Website. The cloud node also will automatically restart the Standard ERP server if it it goes down unexpectedly.
Instructions for how to install the cloud node can be found here:
http://www.hansamanuals.com/main/mailnumber___61136/theconf___563/manuals/version___85/english/hwconvindex.htm?shortcode=HW0101START_Cloud_Node
Best regards,
Hansaworld Support