Users getting error You have been disconected by a different user
Gastón Salomone
5-19-20
Operating system: Windows
Hi,

I have a customer server recently migrated to 8.5 2020-01-07 version.
Because of everybody working from home with some low quality internet/router connection, SERP clients loose connection and tries to reconnect.
Sometimes when that happens They get an error popup that says "You have been disconnected by a different user". Of course this is not the reasons, because User is already logged and is not able to reconnect again.
I found the error number 21610 and has the following comment in hal "/* Login/Reconnect/Logoff */".

Is there any way to avoid this, Maybe to logout old session, set some timeout or anything ?

This was not happening with old 8.4 version.
Leave Comment
You can subscribe to notifications for this post by selecting the 'star' icon on the top right corner of the post.
Latest Posts
Hi! The error message means "holding wrong Database Version" Why it happens, though, is something what has to be debugged......
15:51 1 July 2025
Arzu Erdogdu
Hello! You can mark it as closed as option. If document is connected with other documents you can not delete it so you will not be able to delete PO, as you will not be able to remove Goods receipt...
09:29 13 Jun 2025