Data Security Plan - Level 2 not working?
Julia Underwood
1-22-20
I suspicious that this customer isn't actually getting the security that they have paid for:
Log shows:

2020-01-22 08:20:07 Error: Remote backups login or connect failed.
2020-01-22 08:20:07 Error: Failed lookup for remote backups server, error: unable to find service REMOTE_BACKUPS custcode 4418279 regincountry 1 partner
2020-01-22 08:20:07 LOOKUP: FindService_New resolved REMOTE_BACKUPS to :-1/
2020-01-22 08:20:07 LOOKUP: FindService_New REMOTE_BACKUPS failed with 20239: unable to find service REMOTE_BACKUPS custcode 4418279 regincountry 1 partner

2020-01-22 08:20:07 LOOKUP: MergeNewServers -> 0
2020-01-22 08:20:07 LOOKUP: MergeNewServers got lookup 1 54.195.252.100
2020-01-22 08:20:07 LOOKUP: MergeNewServers got lookup 0 169.50.37.53
2020-01-22 08:20:07 LOOKUP: MergeNewServers
2020-01-22 08:20:07 LOOKUP: FindService_New got 2 new lookup servers
2020-01-22 08:20:07 LOOKUP: FindService_New REMOTE_BACKUPS from 169.50.37.53:443
2020-01-22 08:20:07 Error: Remote backups login or connect failed.

2020-01-22 08:20:07 Error: Failed lookup for remote backups server, error: unable to find service REMOTE_BACKUPS custcode 4418279 regincountry 1 partner
2020-01-22 08:20:07 LOOKUP: FindService_New resolved REMOTE_BACKUPS to :-1/
2020-01-22 08:20:07 LOOKUP: FindService_New REMOTE_BACKUPS failed with 20239: unable to find service REMOTE_BACKUPS custcode 4418279 regincountry 1 partner
2020-01-22 08:20:07 LOOKUP: MergeNewServers -> 0
2020-01-22 08:20:07 LOOKUP: MergeNewServers got lookup 1 54.195.252.100
2020-01-22 08:20:07 LOOKUP: MergeNewServers got lookup 0 169.50.37.53
2020-01-22 08:20:07 LOOKUP: MergeNewServers
2020-01-22 08:20:07 LOOKUP: FindService_New got 2 new lookup servers
2020-01-22 08:20:07 LOOKUP: FindService_New REMOTE_BACKUPS from 169.50.37.53:443
2020-01-22 08:20:07 Error: Remote backups login or connect failed.
2020-01-22 08:20:07 Error: Failed lookup for remote backups server, error: unable to find service REMOTE_BACKUPS custcode 4418279 regincountry 1 partner
2020-01-22 08:20:07 LOOKUP: FindService_New resolved REMOTE_BACKUPS to :-1/

2020-01-22 08:20:07 LOOKUP: FindService_New REMOTE_BACKUPS failed with 20239: unable to find service REMOTE_BACKUPS custcode 4418279 regincountry 1 partner
202
Reply
Leave Comment
You can subscribe to notifications for this post by selecting the 'star' icon on the top right corner of the post.
Latest Posts
Receipts- Allocating on account amounts to invoices
Lilian Wanyoike
Hi, We have a customer who creates on account receipts against a customer account. Another team is required to allocate these receipts to specific invoice records. Prepayments will not work as t...
15:49 6 Oct 2025
Error 327 Alert hob/hansa.hct is missing
Piotr Wycichowski
Hi! I am not able to run SERP client on Mac (Sonoma), when the folder is outside of Applications. When and why it happens? I know, that some users with the same system haven't such problem. ...
14:54 19 Sep 2025