Q&A
Maximum number of users already logged in
Reino Botha
9-27-21
Operating system: Windows
Good day,

The Customer has multiple companies and Concurrent users.
They Phones and said they get the Message "Maximum number of users already logged in".
I checked the Log and only One user is logged in. WH
Restarted the Server, I logged in, getting an Error of allowing one un licensed user log in.
While navigating to Persons Register to check my user and WH, my client froze. Log shows WH logged in.

I can not log back in, I get the error that "Maximum number of users already logged in"
Reply
Reino Botha
9-27-21
2021-09-27 14:09:36 waiting for language download, lockfile hob/cleng.hob.downloading
2021-09-27 14:09:36 MM speed min: 0 ms, max: 1ms
2021-09-27 14:09:36 FAILED to add idle task AvailClientIdleTask because it is already running
2021-09-27 14:09:36 /THREAD(14) service call: LOOKUP to: 169.50.37.53:443 failed with: communications error
2021-09-27 14:09:36 /THREAD(14) service call: LOOKUP to: 54.195.252.100:443 failed with: communications error
2021-09-27 14:09:36 /THREAD(14) service call: LOOKUP to: 79.125.3.115:443 failed with: communications error
2021-09-27 14:11:01 Quitting application...
2021-09-27 14:11:01 Close database
2021-09-27 14:11:01 Application shutdown properly...
2021-09-27 14:11:34 *** running with new mail receiving and parsing ***
2021-09-27 14:11:34 *** Using LRU Replacement ***
2021-09-27 14:11:34 *** using a freelist to keep track of free space ***
2021-09-27 14:11:35 Database ID is: 35EBCA45782FEDEC903A987BB06CDD13
2021-09-27 14:11:35 created lockfile hob/cleng.hob.downloading
2021-09-27 14:11:35 Downloading localization package for language eng from http://downloads.hansaworld.com/downloads/cloud_localizations/standarderp.eng.localizations.85360172.ha
2021-09-27 14:11:45 /THREAD(4) DoHttpRequest4 timed out
2021-09-27 14:11:45 /THREAD(4) DoHttpRequest4 failing with ht.status 2
2021-09-27 14:11:45 /THREAD(4) HTTP request http://downloads.hansaworld.com/downloads/cloud_localizations/standarderp.eng.localizations.85360172.ha result: 0 timedout: 1 HTTP result: 0
2021-09-27 14:11:45 Localization package couldn't be downloaded because the request timed out (hob/cleng.hob)
2021-09-27 14:11:45 Sync started
2021-09-27 14:11:45 8.5 2021-02-13 (build 85360172)
2021-09-27 14:11:45 Listening on port: 2600 (Clients)
2021-09-27 14:11:45 Listening on port: 2680 (HTTP)
2021-09-27 14:11:45 /THREAD(5) Starting Mail sender
2021-09-27 14:11:47 RBO Login Failed 105.225.218.62:55802: RBO
2021-09-27 14:11:47 *** Running with Local Backups, plan level 1 ***
2021-09-27 14:11:50 Unable to connect to port (2): 169.254.169.254:80 exeption: 0 write flag: 0 error code: 115
2021-09-27 14:11:50 DoHttpRequest4 failed to connect to 169.254.169.254:80
2021-09-27 14:11:50 DoHttpRequest4 failing with ht.status 2
2021-09-27 14:11:50 FAILED to add threaded idle task UpdateLicenses because the HAL function UpdateLicensesIdleTask is updating
2021-09-27 14:11:50 FAILED to add idle task SugarCRMRefreshAccessTokenTimedTask because it is already running
2021-09-27 14:11:50 FAILED to add idle task SugarCRMRefreshAccessTokenTimedTask because it is already running
2021-09-27 14:11:50 FAILED to add idle task SugarCRMRefreshAccessTokenTimedTask because it is already running
2021-09-27 14:11:50 FAILED to add idle task SugarCRMRefreshAccessTokenTimedTask because it is already running
2021-09-27 14:11:50 FAILED to add idle task SugarCRMRefreshAccessTokenTimedTask because it is already running
2021-09-27 14:11:50 FAILED to add idle task EnablerVersionPkgMnTask because the HAL function EnablerVersionPkgMnIdleTask does not exist

2021-09-27 14:11:50 Standard ERP is running in Restricted Mode. The system is not fully functional. To receive an Enabler please contact your local HansaWorld office or visit our website
2021-09-27 14:11:50 RBO Login @10.0.0.11
2021-09-27 14:11:50 created lockfile hob/cleng.hob.downloading
2021-09-27 14:11:50 Downloading localization package for language eng from http://downloads.hansaworld.com/downloads/cloud_localizations/standarderp.eng.localizations.85360172.ha
2021-09-27 14:11:50 DownloadLocalizationPackageForHOB failed
2021-09-27 14:11:50 Web file not found: install/hob/cleng.hob
2021-09-27 14:11:50 Web file not found: install/hob/cleng.hob

2021-09-27 14:12:01 /THREAD(12) DoHttpRequest4 timed out
2021-09-27 14:12:01 /THREAD(12) DoHttpRequest4 failing with ht.status 2
2021-09-27 14:12:01 /THREAD(12) HTTP request http://downloads.hansaworld.com/downloads/cloud_localizations/standarderp.eng.localizations.85360172.ha result: 0 timedout: 1 HTTP result: 0
2021-09-27 14:12:01 Localization package couldn't be downloaded because the request timed out (hob/cleng.hob)

2021-09-27 14:12:02 created lockfile hob/cleng.hob.downloading
2021-09-27 14:12:02 Downloading localization package for language eng from http://downloads.hansaworld.com/downloads/cloud_localizations/standarderp.eng.localizations.85360172.ha
2021-09-27 14:12:03 WH Login Failed 105.184.16.70:52084: WH
2021-09-27 14:12:04 WH Login Failed 105.184.16.70:52084: WH
2021-09-27 14:12:09 WH Login Failed 105.184.16.70:52084: WH
2021-09-27 14:12:10 WH Login Failed 105.184.16.70:52084: WH
2021-09-27 14:12:16 WH Login Failed 105.184.16.70:52084: WH
2021-09-27 14:12:22 WH Login Failed 105.184.16.70:52084: WH
2021-09-27 14:12:23 WH Login Failed 105.184.16.70:52084: WH
2021-09-27 14:12:29 WH Login Failed 105.184.16.70:52084: WH
2021-09-27 14:12:36 WH Login Failed 105.184.16.70:52084: WH
2021-09-27 14:12:41 /THREAD(11) DoHttpRequest4 timed out
2021-09-27 14:12:41 /THREAD(11) DoHttpRequest4 failing with ht.status 2

2021-09-27 14:12:41 /THREAD(11) HTTP request http://downloads.hansaworld.com/downloads/cloud_localizations/standarderp.eng.localizations.85360172.ha result: 0 timedout: 1 HTTP result: 0
2021-09-27 14:12:41 Localization package couldn't be downloaded because the request timed out (hob/cleng.hob)
2021-09-27 14:12:42 WH Login Failed 105.184.16.70:52084: WH
2021-09-27 14:12:42 WH Login Failed 105.184.16.70:52084: WH
2021-09-27 14:12:52 SYSTEM Logoff 105.225.218.62:55802: the client closed the connection (2)
2021-09-27 14:12:52 WH Login Failed 105.184.16.70:52084: WH
2021-09-27 14:12:54 WH Login Failed 105.184.16.70:52086: WH
2021-09-27 14:13:01 WH Login Failed 105.184.16.70:52086: WH
2021-09-27 14:13:01 SYSTEM Logoff 105.184.16.70:52084: exception on fd
2021-09-27 14:13:01 MM speed min: 0 ms, max: 12ms
2021-09-27 14:13:01 MM speed last minute number of OS allocations: 2 average speed 0ms
2021-09-27 14:13:19 WH Login @10.0.0.8
2021-09-27 14:13:45 MM speed min: 0 ms, max: 12ms
2021-09-27 14:14:45 MM speed min: 0 ms, max: 12ms
2021-09-27 14:14:50 FAILED to add idle task AvailClientIdleTask because it is already running
2021-09-27 14:15:45 MM speed min: 0 ms, max: 12ms
2021-09-27 14:16:45 *** System Pressure monitoring is enabled ***
2021-09-27 14:16:45 *** Average system pressure in the past 29 days was 92 ***

2021-09-27 14:16:45 MM speed min: 0 ms, max: 12ms
2021-09-27 14:17:45 MM speed min: 0 ms, max: 12ms
2021-09-27 14:17:45 MM speed last minute number of OS allocations: 4 average speed 0ms
2021-09-27 14:18:45 MM speed min: 0 ms, max: 12ms
2021-09-27 14:19:14 Maximum number of users already logged in. Please contact HansaWorld to purchase more users. reason: number of users reached
2021-09-27 14:19:45 MM speed min: 0 ms, max: 12ms
2021-09-27 14:20:45 MM speed min: 0 ms, max: 12ms
2021-09-27 14:21:45 MM speed min: 0 ms, max: 12ms
2021-09-27 14:22:45 MM speed min: 0 ms, max: 12ms
2021-09-27 14:23:45 MM speed min: 0 ms, max: 12ms

2021-09-27 14:24:45 MM speed min: 0 ms, max: 12ms
Reply
Bror-Erik Kotiranta
11-2-21
Sometimes, rarely, fetching internet enabler will change the contract number in the internet enabler setting. This happens only if
- customer has more than 1 contract
- the newest contract is something else than the ERP contract (einvoice,hosting etc without wan)

I see in the log that RBO logged in, and maybe he is unlicensed ?

So what i would check is


1) what is customer/contract number on sys>sett>internet enabler
2) change if needs to change and get new enabler
3) check sys>sett>configuration --- here you check users/companies and modules/verticals what you should have and what enabler is giving you
4) check users in all companies(1 or many does not matter) that they are as they should be, named/concurrent. sys>regist>persons and technics>reg>global users


when checking users, and you see this unlicensed checkbox checked, you can do named -> saved -> concurrent -> save or vice versa. ERP will tell you if something is wrong (usually)
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