Q&A
eMail going sent with empty body.
wdinzey@dpdsoftware.ca
3-6-17
Numerous issues are occurring with the HTML tag turned on.

One in particular is that occasionally I will get an eMail taht when I select "Reply", I cannot type into the body to the generated email.

A second issue is that occasionally I would type my response and save and send and the intended recipient would respond that my eMail is "Empty".

When I check the eMail my response was not saved with the text.

Unfortunately I cannot find a pattern but I am hoping you have had this complaint submitted previously.



Wayne
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Aldevinas Katkus
4-3-17
The second issue always happens in our system.
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wdinzey@dpdsoftware.ca
7-19-17
Quick follow up. Discovered that if I turn off HTML the text is in the email. It seems that your issue is poorly formed HTML code.
Reply
Tomas J.
7-21-17
Hello,

we need a patern to repeat, otherwise it's a lot of searching.


About 1st issue, that you cannot enter text, ussually it's because emails has a limited number of characters, so you can delete the previous email text, and try to type.

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