Q&A
 
Views
Replies
Last reply
Mac Client >> Saving Multi Form Template Invoice as PDF
Hi A customer has just updated from 8.4 to 8.5 (MacOS). They have an invoice with 2 form templates defined, 1st for the invoice and 2nd for the terms and conditions. They were previously able to...
Created bySanjay Parbhoo12:21 11 July 2019
74
4
16:08 2 Sep 2019
Dejan R.
"window is blocked" message
Our client received an error message during import: "window is blocked while licence is shut-down ErrorClass" one more error: "ErrorClass missing" What this could mean? Version 8.4...
Created byAldevinas Katkus08:06 22 Aug 2019
18
1
12:15 29 Aug 2019
Martin A.
Mandarin Chinese
Hi All Does HW ERP support Mandarin Chinese ??? Regards Hosam ...
Created byالمستخدم 111:37 25 Aug 2019
29
2
11:52 29 Aug 2019
Martin A.
Preventive Maintenance and Assets tracking
Hello All do HW having equipments preventive maintenance and assets tracking including printing labels and reading labels for machines ? is yes, is this genuine module or is it developed by any partn...
Created byالمستخدم 111:40 25 Aug 2019
20
1
17:27 27 Aug 2019
Adam Pember
Document Forms >> Attached Image
There is a document form field called Attached Image that is available on most document forms, including Invoices, Quotations and Item Labels. However, this does not seem to print the attached image...
Created bySanjay Parbhoo22:18 16 Aug 2019
30
1
15:13 20 Aug 2019
Simone M.
very large text backup
Our client has a 12GB DB, but TB is over 22GB. I noticed RHistVc has over 7 million records. Is this the reason for such a big TB? ...
Created byAldevinas Katkus13:22 9 Aug 2019
61
3
14:30 20 Aug 2019
Martin A.
Cash Accounting - cheque numbers
I have a customer here in the UK who are doing cash accounting (VAT posted at time of receiving or paying). There's an issue with receipts and payments made by cheque. If the cheque number has been en...
Created byPaul Timms16:32 30 July 2019
19
2
03:36 13 Aug 2019
Kuda Chanengeta
Windows Xp
H i, I version 8.5 compatible with windows XP? If yes what is required to run it as we are getting errors when running it...
Created bySanjay Parbhoo20:04 4 Aug 2019
26
2
17:05 5 Aug 2019
Sanjay Parbhoo
Client close connection
8.5 Latest as at 2019.07.19 My client on a Mac is getting a plain white message window and this corresponds to the message below in the log file. 2019-07-18 13:05:15 SYSTEM Logoff 81.10.10.240:65...
Created bySanjay Parbhoo12:18 19 July 2019
51
6
15:52 30 July 2019
Omar Dottin
Reconcile VAT Declaration
When a VAT Declaration is successfully submitted, a window called "Specify Reconcile VAT Declaration" appears. This contains the declaration period, and a "Posted before" date which is the same as the...
Created byPaul Timms11:36 19 July 2019
27
1
13:20 30 July 2019
Pijus Juodis
Standard ID >> Ability to close the standard ID account
Hello. One of customers have asked me for instructions on how to close off a standard ID account. This is for leavers who no longer use an email address and for whom they dont want any open accounts...
Created byAgnieszka Klimkiewicz12:14 26 July 2019
19
1
12:15 26 July 2019
Agnieszka Klimkiewicz
Standard ID
Hi How can we close and remove a standard ID account with HW? This is for users who have left the customer. ...
Created bySanjay Parbhoo12:01 23 July 2019
34
2
09:20 24 July 2019
Sanjay Parbhoo
Sign missing in some Transactions records
Our customer asked us why there are no Signature in some NL Transactions register when you run NL>>reports>>Transactions Journal. If there is no Signature, customer cannot blame user for mistakes the ...
Created byAldevinas Katkus10:42 26 Jun 2019
59
3
13:49 19 July 2019
Martin A.
UK >> Cash VAT
Hi Version 8.5 has changes to allow reporting of VAT for MTD for Cash VAT companies. I believe this is working correctly, however, I cannot find a report that will give the transactions backing th...
Created bySanjay Parbhoo12:19 21 Jun 2019
58
4
16:53 17 July 2019
Agnieszka Klimkiewicz
MyStandard > Update version > Db Cache
When selecting Update Version, there is a ? next to Db Cache, which when hovered over displays the message: DB Cache allows the import to happen more quickly. Enter a cache size as a number of Mb, up...
Created byPaul Timms17:19 9 July 2019
19
2
10:39 12 July 2019
Martin A.
Yodlee Bank Rec
Hi. I have tried registering as a Yodlee user on a 85260009 Hansa client and I get a Yodlee Username, but it doesn't give me a Yodlee ID. I understand that this is required to get the bank rec work...
Created byVaughan Data Systems14:41 25 Jun 2019
25
1
13:49 27 Jun 2019
Martin A.
OKing Invoice takes ~ 10 sec.
Hi, One of our customer it takes ~ 10 sec to OK Invoice (SL and PL). It appears only if computer is connected to wire network. If computer is connected to WiFi - everything works ok. It started whe...
Created byKatrīne Žunna-Veličko19:27 26 Sep 2017
84
5
10:00 25 Jun 2019
Katrīne Žunna-Veličko
Email in latest SERP release
I noticed that some work was done to the eMail system and cc's are working now. Noticed that the email inspect no longer support Cut, Copy features of Windows OS. Right click pops up the menu but se...
Created bywdinzey@dpdsoftware.ca16:19 21 Jun 2019
15
1
16:39 24 Jun 2019
Martin A.
"Check for updates" in client
In SERP client, go to Info > About Standard ERP... In there is a button called "Check for updates". I pressed this from an 8.1 client, and it told me "There are currently no updates available for you...
Created byPaul Timms16:19 4 Jun 2019
29
3
16:08 17 Jun 2019
Martin A.
wn != g_wn (1)
Some users are getting this error while we are testing an update from 8.4 to 8.5 I am not able to duplicate the error myself but it comes up for them in various places when printing or importing data...
Created byNeil19:29 27 May 2019
47
2
14:06 29 May 2019
Giuseppe L.
Email Queue visible to all companies
When creating an email from a record, e.g. sales invoice, it creates a link to both the mail record and the email queue record in the link manager of the invoice. The user is able to open the email q...
Created byPaul Timms18:45 17 Apr 2019
36
3
12:28 6 May 2019
Martin A.
Profit & Loss Report
Good day I have a client that reported a bug to me and I would like this to be sorted out please. Module>Nominal Ledger>Reports>Profit & Loss If you select more than one object separated by a comma ...
Created byCozatec Global User10:57 30 Apr 2019
36
2
12:26 6 May 2019
Martin A.
Register Observations
I'm trying to set-up a register observation that emails whenever a planned delivery date has changed. I have tried various different settings, but it never works quite how I want it. The closest I'...
Created byVaughan Data Systems12:17 24 Apr 2019
40
1
05:43 30 Apr 2019
Giuseppe L.
SQL Shadowing on macOS 10.12 Standard ERP 8.4 (ODBC)
I have a problem with running SQL Shadowing on macOS 10.12 Standard ERP 8.4 "Microsoft ODBC Driver 17 for SQL Server" installed on the computer. https://docs.microsoft.com/en-us/sql/connect/odbc/l...
Created byPiotr Wycichowski12:27 23 Apr 2019
37
3
01:54 25 Apr 2019
Martin A.
Invoice Discount Field
Dear All; Currently our client is on Standard ERP V 8.2 and they want a way that will enable particular users to add a single discount percentage on quotes ad invoices. The users have been denied a...
Created bySupport08:53 20 July 2018
41
3
06:05 16 Apr 2019
Giuseppe L.
Latest Posts
Re: Re: COMMUNICATION PROTOCOL VIOLATION
Reino Botha
Please check your version of android if it is the same as the server you are connecting too. ...
08:24 21 Nov 2024
Re: Folder
Bror-Erik Kotiranta
In NC you hace operations>>ai chats. They are used for these Br, Bror-Erik...
05:12 21 Nov 2024