Hosting & Cloud
 
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adding a new customer CN
To whom should I contact when adding a new (our hosted) customer to CN in our linux server? -Tom...
Created byTom Björk22:33 11 Jan 2018
66
2
16:59 7 Mar 2018
Giuseppe L.
How do you upload files using MyStandard?
I have tried to upload files using File Manager in MyStandard, but the files do not appear on the server. Is this a bug, or is there some procedure to follow to make this work?...
Created byPaul Timms13:45 17 Jan 2018
46
3
16:57 7 Mar 2018
Pijus Juodis
Server details cleared when client cannot connect to server
Hi, I noticed that the last two times I forgot to ensure my wifi was connected and started SERP before noticing. The system took a long time to time out but cleared the setting from the client. Is ...
Created bywdinzey@dpdsoftware.ca01:04 24 Jan 2018
54
4
16:52 7 Mar 2018
wdinzey@dpdsoftware.ca
Migrating to a new server
Hi I am looking of help and information regarding moving to new server. We have a client who is running on version 8.2 and they would like to move to a new server. How do you migrate the clou...
Created bySanjay Parbhoo16:41 19 Dec 2017
59
2
17:36 20 Dec 2017
Sanjay Parbhoo
path to hob folder
I can see the path like this in the CN exe parameters (note the double forward slash). Isn't it an error? --hobfolder /home/somuser/somefolder//hob/...
Created byAldevinas Katkus09:14 5 Dec 2017
29
1
11:54 13 Dec 2017
Tomas J.
changing http and https ports via mystandard
we have on premises CN. I have changed http and https ports to the standard ones (80 and 443) in the technics>>progam mode and in the server's parameters.txt. In mystandard page I still see the old on...
Created byAldevinas Katkus07:38 7 Dec 2017
42
2
15:52 11 Dec 2017
Tomas J.
node not reachable, but file access works
our node is not reachable, but I can open parameters.txt. How can that happen? ...
Created byAldevinas Katkus16:08 30 Nov 2017
29
1
14:11 11 Dec 2017
Pijus Juodis
core dump files on ASP
I can see our client on HansaWorld ASP has a few core dump files, e.g., core.4920 2017-11-29 10:37110.0 MiB What is the cause and should we worry about it? server's IP Address : 54.246.81.46 ...
Created byAldevinas Katkus10:48 29 Nov 2017
41
3
09:39 8 Dec 2017
Diana Klobukowska
Startup method for macOS
What is the recommended method for setting up the cloud controller running on macOS Sierra so it will start on boot? On linux I use Systemd but I am not sure what is the best way to set it up on macO...
Created byNeil21:32 30 Nov 2017
26
1
12:21 6 Dec 2017
Milana Dvoranovska
Could not do "reset to backup"
Our client has on premises cloud node with Windows. I could not do "Reset to backup" (looked like no reaction from the server) and could not stop the server via mystandard (after 10 seconds ...
Created byAldevinas Katkus07:33 21 Mar 2017
64
3
11:39 22 Nov 2017
Erik Munoz
Add another SERP TO CN
Hi, I need to know which are the steps to add another SERP server to an existing Cloud Node. In some server I have one cloud node server running with a 8.2 SEROP server instance configured. I want ...
Created byGastón Salomone12:50 13 Nov 2017
50
1
13:29 14 Nov 2017
Tomas J.
My Standard > Change server data
There is a new function on My Standard called "Change Server Data". In here are fields that can be filled in - some are already completed. Data Folder Backup Folder Port HTTP Port HTTPS Port I hav...
Created byPaul Timms15:25 27 Oct 2017
41
2
21:19 7 Nov 2017
Aldevinas Katkus
Upgrading through Mystandard
I have tried to update today through mystandard, but after clicking Update Version (Release Version: 8.3 2017-03-27) and clicking update again, nothing happens. We had a client with this issue previo...
Created byNeil21:28 12 Apr 2017
72
1
13:44 18 Sep 2017
Tomas J.
Upgrading External Gateway
When My Standard is used to upgrade a server version, the clients are automatically upgraded to the new version when they next log in. However, an external gateway client running on Linux does not aut...
Created byPaul Timms13:53 30 Jun 2017
88
5
13:40 18 Sep 2017
Tomas J.
Cannot start windows service after removing cloud node
have tried to install cloud node on windows machine and ran into some trouble due to firewall settings. Until firewall is fixed I need to run old service. I removed cloud node service and installed o...
Created byOskar Eriksson07:27 31 Mar 2017
66
1
09:52 12 Sep 2017
Erik Munoz
Error: NOT ENOUGH FREE DISK SPACE TO SAFELY CONTINUE
At 3.39am this morning, one of my customer's systems stopped with an error: 2017-07-14 03:39:17 NOT ENOUGH FREE DISK SPACE TO SAFELY CONTINUE 2017-07-14 03:39:17 The limit is 100MB, currently th...
Created byPaul Timms09:54 14 July 2017
44
2
08:58 21 July 2017
Diana Klobukowska
View and cancel My Standard commands
Is it possible to view and/or cancel commands sent from My Standard to Cloud Controller? Last night I tried to restore a backup using My Standard, but after waiting for several minutes, nothing appe...
Created byPaul Timms10:50 13 July 2017
34
1
08:30 17 July 2017
Tayla
External Gateway on My Standard
Is it possible for External Gateway to be controlled by the cloud node so it is available on My Standard? If so, are there instructions?...
Created byPaul Timms13:40 30 Jun 2017
29
1
07:24 6 July 2017
Bjanka
Moving from one cloud server to another
What is the correct procedure to move a customer's system from one hosted server to another? It seems that at the moment, this is not possible without help from someone at HW since the customer&a...
Created byPaul Timms14:12 30 Jun 2017
53
1
07:21 6 July 2017
Bjanka
Disk space checking
When using My Standard to run a backup and then import it, it renames HANSA.HDB to HANSA.HDB-YYMMDD or similar. Is any disk space checking done to ensure there's enough space to create the new HD...
Created byPaul Timms14:14 30 Jun 2017
26
1
07:14 6 July 2017
Bjanka
My Standard - user rights
When adding a new user on My Standard, there's the option to tick Access Marketplace. I have a couple of questions. Does this give access to both Invoices and Subscriptions? Is there any way to ...
Created byPaul Timms10:02 26 May 2017
65
3
08:45 5 July 2017
Tomas J.
Compressing the most recent backup
On My Standard, when viewing the backup list, the most recent one is not zipped. Is there any way to zip it up before downloading it?...
Created byPaul Timms13:51 3 July 2017
24
1
08:27 5 July 2017
Tomas J.
multiple servers on the same physical server
How to install the cloud node if we have multiple SERP servers on the same physical server? ...
Created byAldevinas Katkus06:15 30 Jun 2017
32
1
10:30 30 Jun 2017
Diana Klobukowska
Procedure when My Standard is not working properly
What is the procedure for stopping and starting customer systems if My Standard is down or unresponsive? There has to be a fallback as you cannot guarantee that My Standard will be up 100% of the tim...
Created byPaul Timms10:41 5 Jun 2017
64
1
05:57 9 Jun 2017
Aldevinas Katkus
Windows Server - stopping and starting Standard ERP Server from the server
What is the procedure for performing Standard ERP Server functions (stop, start, restart etc.) directly on the server rather than through My Standard?...
Created byPaul Timms09:00 16 May 2017
73
3
08:27 23 May 2017
Elar Tammeraja
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